Terms and Conditions


Terms and Conditions

These Terms and Conditions are a binding contract for the use of our website and for the supply of goods ordered through this website.

This service is provided by William Welstead Ltd.

We reserve the right to revise our terms and conditions at any time by amending this page.

It is the responsibility of the client to read these terms and conditions each time an order is placed.

We do our utmost to keep the content of this website free from errors, but we will reserve the right to change descriptions and prices if a mistake has occurred. The variation in terms must be given in writing by an authorised representative of William Welstead Ltd.

Property rights

All of the images that we display on this website are as close to their true appearance as photography permits. Certain gemstones can appear different in natural light and artificial light; therefore, we cannot be held liable for any differences in appearance you feel that the piece may have in-person compared to in the images on our website.

As much as we strive to avoid it, our website may occasionally contain technical or typographical errors.

William Welstead Ltd is the owner of the copyright for all design and images on this website, as well as all of the images and material published on it. You may print or download material from our website; however, you may not modify it in any way once printed or downloaded. You also may not use any of our site content for commercial use without receiving written permission from us.

We respect and do our best at William Welstead Ltd to protect your privacy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is William Welstead Ltd, W11 3NA.

Information we may collect from you

Information you give to us

You may give us information about you by filling in forms on our website, or by communicating with us by phone, email or otherwise. This includes information you provide when you purchase jewels from our website. The information you give us may include your name, address, email address and phone number, credit or debit card details and billing address.

We will use this information to carry out our obligations arising from any contracts entered between you and us to provide you with other information about our other jewels via email if you would like us to do so.

Information we collect about you each time you visit our website

  • Technical information, including Internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit including the full Uniform Resource Locators (URLs) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We will use this information to administer the website and for internet operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. It will help us to tailor our advertising to benefit you as well as us, and we will also use it to help us keep our website safe and secure.

Information we receive from other sources

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.


A cookie is a small file of letters and numbers that we store on your browser or the hard drive or your computer if you agree. They contain information that is transferred to your computer’s hard drive.
Our website uses cookies to distinguish you from other users of our website. This helps to provide you with a better experience when browsing and allows us to improve our website.

We use the following cookies:

Strictly necessary cookies

These are required for the operation of the website. They include, for example, cookies that ensure the areas of the website that you are using are secure.

Analytical/performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way the website works, for example, by making sure that our clients can easily find what they are looking for.

Functionality cookies

We use these cookies to recognise clients when they return to our website, enabling us to tailor our content for them.

Targeting cookies

These cookies record your visit to our website, the pages that you have visited and the links that you have followed; therefore also helping us to make our website and the advertising that we may display on it as relevant to your interests as possible.

Please note that other parties (for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

Managing cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access allow parts of the website.

Except for essential cookies, all cookies will expire after two years.

Disclosure of your information

We may share your personal information with selected parties (as defined in section 1159 of the UK Companies Act 2006). The parties which we may share with and our reasons for doing so are as follows;

  • Analytics and search engine providers that assist us in the improvement and optimisation of our website.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If William Welstead Ltd or substantially all of its assets are acquired by any other person, personal data held by it about its customers will also be one of the transferred assets.
  • If we are under any duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or other agreements; or to protect our rights, property, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Information about the running of our website:

This website is operated by William Welstead Ltd.

All trademarks, product names and company names or logos on this website are the property of William Welstead Ltd. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the rights of the owners of William Welstead Ltd.

The use of any trademarks from this website by your is strictly prohibited unless you have prior written permission from us.

William Welstead Ltd is a company registered within the United Kingdom.
If you choose to access our website from outside the United Kingdom, you are responsible for abiding by any non-UK laws.

William Welstead, 12 Ladbroke Square, London W11 3NA, UK

Limited Company registration number: 3569 222
VAT number: GB 662 83 23 28

Registered office:
William Welstead Ltd, 42 Lytton Road, Barnet, Hertfordshire, United Kingdom, EN5 5BY

Payment and confirmation

Payment by the client must be received in full before we can accept and process your order.

Once payment has been received we will confirm with you via the email address that you have provided us with.

Our confirmation with you brings about a legally binding contract between us. Our clients should have total confidence that their chosen piece will not be available to any further buyers.

This also applies to the content on our website; we may change, withdraw or discontinue pieces that you may have seen on our website either due to the pieces in question being sold or due to our own conscious decision to change the content of our website.

If you have any enquiries about a piece that has been removed from our website please contact us via email: [email protected].

Enquiries can also be made about pieces posted on our Instagram: williamwelstead_jewels


The prices payable for pieces are laid out on our website and include free shipping.

All of our prices are in UK pounds and include VAT (the UK sales tax currently at 20%).

If we ship to an address outside the EU you will be billed without VAT but you will then be responsible for any customs duty or local taxes payable on arrival.

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